Privacy Policy

We are delighted by your interest in The PuppyHub. Data protection is of a particularly high priority for us. In this privacy policy, we inform you about which personal data we collect, how we use it, and what your rights are.

This privacy policy is based on the Swiss Federal Act on Data Protection (FADP) and – where applicable – the European General Data Protection Regulation (GDPR).

1. Data Controller

The responsible party for data processing on this website is:

The Puppy Hub
(Non-profit organization / Verein according to Art. 60 ff. ZGB)
Ringstrasse 22
5620 Bremgarten AG
Switzerland

Represented by: Patrick Kaufmann (President)
Email: postmaster@puppyhub.ch
Phone: +41 77 217 28 45

2. Hosting and Server Log Files

Our website is hosted on a virtual server provided by ZAP-Hosting (ZAP-Hosting GmbH & Co. KG, Hafenweg 16, 48155 Münster, Germany). The servers are located in Frankfurt, Germany.

Whenever you visit our website, the system automatically collects data and information from the computer system of the calling computer. The following data is collected as so-called server log files:

This data is technically necessary to display our website to you and to guarantee its stability and security (Legal basis is our legitimate interest according to Art. 31 Para. 1 FADP or Art. 6 Para. 1 lit. f GDPR). This data is not merged with other data sources. We have concluded a data processing agreement (DPA) with our hosting provider to ensure that your data is processed strictly according to our instructions.

3. Cookies and Tracking

We highly respect your privacy. Therefore, our main website does not use any tracking cookies, marketing cookies, or analytics tools (such as Google Analytics). We only use technically strictly necessary session cookies within our self-hosted ticketing system (see section 5) to enable core functionalities like the shopping cart or the login process. These session cookies are automatically deleted after you close your browser.

4. Contacting Us (Email)

If you send us inquiries via email, your details, including the contact details you provided there, will be stored by us for the purpose of processing the inquiry and in the event of follow-up questions. We do not share this data without your consent. The processing of this data is based on your consent (Art. 31 Para. 1 FADP or Art. 6 Para. 1 lit. a GDPR) or to initiate a membership.

5. Event Registration and Ticketing (Pretix)

For our event registrations and ticket sales, we use a self-hosted instance of the open-source ticketing software Pretix.

Because we host this software ourselves on our secure servers at ZAP-Hosting (Frankfurt, Germany), no data is transmitted to third-party ticketing providers. If you register for an event, we collect the necessary data (e.g., name, email address, selected tickets). Your personal data is stored in encrypted PostgreSQL databases. This data is used exclusively for organizing the events, processing your orders, and communicating with you regarding the event. It is only passed on to third parties if this is absolutely necessary to fulfill the club's purpose or if you have explicitly consented.

6. Your Rights

Within the framework of the applicable legal provisions, you have the right at any time to:

For this purpose, as well as for further questions on the subject of data protection, you can contact the data controller at the address given above at any time.

7. Changes to this Privacy Policy

We reserve the right to adapt this privacy policy so that it always complies with current legal requirements or to implement changes to our services. The new privacy policy will then apply to your next visit.

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